Information We Collect
Information you Provide to Us.
We may collect certain information you provide to us when using the Studio Museum website, such as your name, address, telephone numbers, credit card or financial information, mailing address, e-mail address, interests and newsletter preferences.
Information We Collect Automatically.
When you visit the Studio Museum website, our servers automatically collect information about the IP address from which you access the Site, the pages you visit, the date and time you access the Site, and the type of browser and operating system that you are using. The information we compile is used to enhance the visitor’s experience when using the website.
How We Collect Information:
Email + Newsletter Sign Up.
You may choose to provide us with personal information in an e-mail message to one of the addresses listed throughout the Site or by registering for our e-mail newsletter. We use this information only to respond to your message or to register you for the services you have requested. If you sign up for an e-mail newsletter, you have the option to unsubscribe at any time.
If you apply for a job, internship, education program or other we may ask you for additional information such as name, number, address, resume, education. We will not use this information for any other purpose than what you submitted it for.
Online registration of event tickets.
The Studio Museum in Harlem uses third-party vendors to administer and process your online registration for Museum events. We also work with third-party contractors to process ticketing for certain events or registration for certain courses. The Studio Museum in Harlem requires its vendors to maintain the security of the information which you provide to them and restricts the vendors from using this information in any way not expressly authorized by The Studio Museum in Harlem.
From time to time, the Studio Museum may invite you to participate in surveys posted on the website. You may decide whether you wish to complete such surveys, which may ask about your background, occupation, or similar questions. We use this information to help us better understand our audience, which in turn allows us to better meet your needs and interests. Information collected in these surveys is never sold or rented to third parties for marketing purposes, but we may share it with outside vendors to analyze the information we collect (see “Use of third-party service providers” below).
Online retail purchases.
When making a purchase through our online store, we may ask for information such as name, address, and credit card. We may use your contact information to send you updates regarding other products and programs. We will not store your credit card information, unless you select the option to save your credit card information.
Membership and donations.
When purchasing a membership or making a donation to The Studio Museum in Harlem online or elsewhere, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. Your credit card information will be sent to our third-party payment card processors and service providers to perform fraud detection and payment processing services. All sensitive information is encrypted and secured. If your purchase is rejected by our website because it was detected as a possible fraudulent use of a payment card, and you are in fact the authorized user of the card, you can contact us at [email protected] or call 212.864.4500 for the issue to be evaluated and resolved.
We will retain your personally identifiable information for our records, in order to facilitate better customer service. We do not store credit card numbers. Our third-party provider can process payments for members who have selected automatic renewal, and will retain payment information using tokenization technology for enhanced security.
collect information about the ways visitors use this Site – which pages they visit, which links they use, and how long they stay on each page; improve our marketing efforts, including through use of targeted advertising.
Website tracking technologies.
We may use other, similar technologies from time to time, like pixels (or “clear gifs”), third party ad-serving companies, and other tracking technologies to personalize and show ads to you and others on our website and elsewhere online and to measure their impact. Pixels are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site. This allows us, for example, to monitor the traffic patterns of visitors from one page within our Site to another, to deliver or communicate with cookies, to understand whether you have come to our Site from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of marketing campaigns.
How We Use the Information:
Use of Information You Provide to Us.
Generally, we use information you provide to us through this Site:
- to provide the information, products and services you request;
- for security, credit or fraud prevention purposes;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to contact you with information and notices related to your use of our Site;
- to invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
- to better understand your needs and interests;
- to improve the content, functionality and usability of this Site;
- to improve our products and services;
- to improve our marketing and promotional efforts; and
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
Use of Aggregated Information.
We may use information gathered through our Site to create a compiled, aggregate view of our Site’ audiences and their visitors’ usage patterns.
Site Usage Information
We may collect and store information for statistical purposes. For example, we may count the number of visitors to the different sections of our site to help us make them more useful. The information collected may include such items as the name and domain of the host from which you access the Internet, the Internet Protocol (IP) address of the computer you are using or your browser software and operating system. This information does not identify you personally.
Link to Third Party Websites:
We may share personal information and transaction history of our visitors, customers, donors, and members with third-party data analytics firms. These third-party data analytics firms combine information we provide to them with information received from other not-for-profit organizations to develop recommendations regarding marketing initiatives based on individuals’ contact information and likelihood to purchase products or memberships, to attend events and programs, and to make donations.
These recommendations and your contact information are shared with us and with other not-for-profit organizations that participate in the exchange, and those other not-for-profit organizations may also contact you regarding their products and programs. If you do not want to have your information shared in this way, you may send an email message to [email protected] containing your request to opt out of this sharing, along with your name and email or postal address used in your account with us, so that we can locate your account in our records and honor your request to opt out. If, however, your information has already been shared by us in this manner, we may direct you to the relevant third-party data analytics firm to submit your opt-out request.
We do not sell, exchange, share, or rent any information to commercial organizations, political parties, or candidates for political office.
If you send Email to any addresses or forms on the site:
By sending us an electronic mail message, you may be sending us personal information (i.e., your name, address, e-mail address, etc.). We may store the name and address of the requester in order to respond to the request or otherwise resolve the subject matter of your e-mail. You should know that e-mail is not necessarily secure against interception and may be subject to the disclosure requirements of the Public Records Act or other legal disclosure requirements.
The Studio Museum website uses various measures designed to secure information. However, there is no such thing as 100% security. For membership gifts and donations, you may call 212.864.4500 x221 or email [email protected].
Please be advised that when placing an online order through the Studio Museum online store, your personal data will be protected in accordance with United States law, which may not require the same level of protection as is legally required in other countries, such as countries in the European Union.
Standard web server traffic pattern information
General traffic, site usage and length of stay information is collected. This type of information is used to help The Studio Museum in Harlem improve the functionality of our website and such information is not linked to individual visitors. We may use technologies from time to time, like pixels (or “clear gifs”), other third party ad-serving companies, and other tracking technologies to personalize and show ads to you and others on our website and elsewhere online and to measure their impact.
The Museum uses the personal information you provide to us for internal purposes, such as completing and tracking your transaction, analyzing trends and collecting statistics. The Museum may also compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns and related site information to third parties. We may also share such information with third-party vendors who help us analyze and understand our donor and membership base.
We may share the names and postal addresses we receive from members and donors with other nonprofit organizations. If you do not want to have your information used in this way, you may send an e-mail message containing your name and postal address to [email protected].
Acceptance of Terms and ConditionsBY ACCESSING THE STUDIO MUSEUM IN HARLEM'S (THE MUSEUM) WEBSITE, YOU ACCEPT WITHOUT LIMITATION OR QUALIFICATION THESE TERMS AND CONDITIONS (the “Terms and Conditions”). THE MUSEUM MAY REVISE THESE TERMS AND CONDITIONS AT ANY TIME, WHICH REVISIONS SHALL BIND YOU. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE EXIT THE MUSEUM WEBSITE NOW AND REFRAIN FROM FURTHER USE.
Children Twelve and Under
The Studio Museum in Harlem does not solicit personal information from children. Visitors twelve years of age and under should remember that they are required to obtain an adult's permission before submitting any personal information to this or any other website.
If you have any questions about our policies or compliance, write to:
The Studio Museum in Harlem
144 West 125th Street
New York, New York 10027
Last updated: October 4, 2023