The Studio Museum in Harlem seeks a Director of Technology to lead the development and implementation of state-of-the-art, cost-effective, and efficient information systems. Reporting to the Chief Financial and Operating Officer, the Director of Technology will lead the process to define and deliver a comprehensive digital strategy and a direct infrastructure plan that supports the institution’s mission and strategic plan, and will ensure that long-term planning builds and sustains digital capacity and literacy, as well as effectiveness across the Museum.
This is a hands-on position as part of a small team and the position will be expected to provide support at all levels, and will be expected to monitor and respond to critical issues and hands-on requests as needed.
The position will have the opportunity to build, hire, and manage a high-performing team as the Museum moves into its new facilities over the next several years. They will also manage any outside contractors, including the Managed Server Provider.
Essential Job Duties and Responsibilities:
- In conjunction with the Museum’s leadership team, develop, maintain, and regularly update the Strategic Information and Technology Plan for the Museum
- Create a process to frequently review emerging technologies that will allow the Museum to adjust the tactical components of the strategic plan to best leverage those qualified technologies
- Lead frequent discussions with Museum department leaders to determine an enterprise-wide strategy for new technology needs and upgrades to existing applications and data storage plans
- Oversee enterprise-wide systems to support all Museum departments, including data flows and information sharing, and collaboration and project management solutions
- Stay abreast of new technology products, best practices, and process methodologies while benchmarking with peer organizations to ensure the Museum maintains a leading edge in its information technology strategy and execution
- Work with the Museum’s leadership team to develop, communicate, and monitor compliance with IT-related policies
- Support the Department’s efforts in the design and implementation of a data infrastructure, and corresponding applications and systems, to ensure the Museum can fulfill its mission through its various interactive and online experiences
- Oversee the audio and video aspect of our in-person and digital public and educational programs and exhibitions
Systems, Hardware, and Network Administration
- Working with third-party service providers and the MSP, ensure that the servers, switches, routers, WiFi access points, internet service/connectivity, and other aspects of the Museum’s network infrastructure remain operational, viable, and secure
- Develop a cloud-based environments strategy utilizing Microsoft 365 and Azure and oversee the Managed Services Providers who configure, administer, and support them
- Oversee the inventory management system for all technological equipment, including peripheral and networking equipment
- Ensure that the Museum’s cyber and physical data and applications are readily available and secured
- Ensure that all Museum data is appropriately backed up and that a disaster recovery plan is in place and tested
- Ensure that the Museum’s internal and external communications systems and links are available and secure
- Collaborate with the Director of Building Operations & Safety to design and implement the Museum’s CCTV security systems
- Provide ongoing help desk and end user support and service
- Address all IT issues and initiatives in a communicative, collaborative, and timely manner
- Support the Diversity, Equity, Inclusion, and Accessibility objectives of the Museum
Enterprise Application and Database Management
- Serve as an expert partner and advisor to the Museum team with broad knowledge of enterprise applications, enterprise architecture, and database management and business analysis in areas such as CRM, ticketing, merchandising, collections, fundraising, direct marketing, accounting, and financial analysis
- Support departments with the implementation, administration, and optimization of enterprise-wide systems such as ERP, financial, human resource, and ecommerce systems
- Develop and manage the annual departmental operating and capital budgeting, forecasting, and planning, procurement, and expense management; submit department invoices and expense reports in a timely manner
- Create and manage IT policies to safeguard the Museum’s technology assets
- Ensure the organization remains compliant with PCI Data Security Standards and other applicable data privacy and security requirements and regulations
- Provide continuous communications at all levels of the Museum across all organizational areas relative to programs, policies, initiatives, and projects involving information technology
- Supervise, coach, and mentor a dedicated IT staff that continually focuses on the institutional needs and mission and provides a high level of customer service
Key Stakeholders: Will be in contact with all internal departments in the institution and external vendors
Travel Requirements: ☒ Yes ☐ No – There will be traveling between our four llocations in Harlem.
- Bachelor’s degree and ten years of experience and demonstrated success in a leadership role defining and managing information technology in a museum, cultural heritage, educational, or nonprofit environment
- Proven success in mentoring and developing staff and establishing and managing information technology strategy and budgets
- Excellent communication skills, including the ability to communicate at all levels of the organization, and to effectively convey information of a technical nature to non-technical audiences
- Superior strategic and day-to-day hands-on experience managing a complex multiple-platform environment
- Demonstrated management experience and prior experience defining and leading strategic initiatives
- Ability to coordinate, manage, and implement multiple and ongoing projects at once in an effective and timely fashion
- Excellent problem-solving skills, customer orientation, and high degree of responsiveness
- Strong financial, administrative, organizational, collaborative, and communication skills
- Strong working and practical knowledge of end-user software and hardware and Mac and Windows Operating systems, network architecture, network administration, server administration, including VMWare virtualization, and cybersecurity
Salary Range: $130,000 – $150,000
The Studio Museum in Harlem is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, gender identification, national origin, creed, disability, marital status, sexual orientation, or political affiliation. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At the Studio Museum in Harlem, we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences and know that our diverse team is a strength that drives our success.
The Studio Museum is requiring proof of Covid-19 vaccination for employment. In order to be eligible, participants must show proof of vaccination and a form of personal ID.
Send your resume and cover letter to email@example.com. Include "Director of Technology " in the subject line.
Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position.
Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.